Senior Health Care Support Worker

4 days ago

Barnsley, Barnsley, United Kingdom South West Yorkshire Partnership NHS Trust Full time
Job Summary

We are seeking a highly motivated and experienced Senior Health Care Support Worker to join our Community Learning Disability Health Team in Barnsley. This is a full-time Band 3 permanent post.

Main Duties

The post holder will work under the supervision of registered health care professionals to deliver planned programmes of care and treatment to designated service users. Key responsibilities include:

  • Providing support to service users to understand their health needs and promoting annual health checks
  • Completing hospital passports and providing health action plans
  • Supporting service users to health appointments and providing health education using easy read resources
  • Working closely with carers and families in various care settings
  • Managing a caseload under the supervision of a named nurse
Key Result Areas

The post holder will be responsible for:

  • Delivering excellent levels of customer service to people
  • Assessing, problem-solving, or reporting when customer service standards have not been met
  • Working with a degree of independence within defined parameters
  • Contributing to the initial assessment, admission, or discharge process and formulation of individualized packages of care
  • Acting as a link or associate link for a specific area of practice
  • Clearly, accurately, and contemporaneously contributing to care documents, reporting observations, and other service user information
Person Specification

The ideal candidate will possess:

  • GCSE A-D or grade 3-9 in Maths and English or equivalent
  • Apprenticeship level 3 or equivalent, such as RQF NVQ level 3 in Health & Social Care
  • Or, level 2 qualification with the ability to demonstrate competencies at level 3
  • Care Certificate or required to achieve within 12 weeks of commencement
Training and Development

The post holder will be required to undertake all appropriate Trust mandatory training requirements and subsequent refresher training relevant to the area.

Personal Attributes

The ideal candidate will possess:

  • Responsive attitude and approach
  • Dress appropriately for the environment
  • A current driving license and access to a car during the working day is essential
Special Knowledge/Skills

The ideal candidate will possess:

  • Excellent customer care skills
  • Enthusiastic, able to work flexibly on a 24hr shift pattern to meet the needs of service users
  • Safe decision-making skills commensurate with role
  • Excellent communicator
  • Good IT/keyboard skills
  • Diversity/Cultural understanding
  • Knowledge of responsibilities regarding confidentiality and trust
  • Resilience to pressure and exposure to emotional, distressing, or hazardous situations
  • Non-judgmental, empathetic manner
  • Demonstrates Trust Values
  • Excellent interpersonal skills
  • Good administration and organizational skills

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