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DSW Store Operations Manager

1 month ago

North East, United Kingdom DSW Inc. Full time

The role of Assistant Shop Manager at DSW Inc. offers a dynamic and challenging opportunity to grow your career in retail.

About the Job

We are seeking an exceptional individual to join our team as an Assistant Shop Manager, reporting directly to the Store Manager. As an Assistant Shop Manager, you will play a key role in driving sales, improving customer satisfaction, and ensuring seamless store operations.

Job Description

This is a full-time position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Elevate the In-Store Experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals, and responding to customer requests and/or feedback with a high sense of urgency.
  • Ensure customers have a positive experience by maintaining DSW store standards, completing all tasks related to daily open/close, including store cleaning, recovery, and maintenance standards.
  • Perform other duties assigned by the Store Manager or other leader.
  • Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience for consumers.
  • Supervise Leads (and may participate) in the planning and execution of all inventory management related activities, including but not limited to; freight receipt, placement, markdown, and MOOS.
  • Responsible for all omni activities in-store, including but not limited to Charge/Send, BOPIS/BOSTS, Delivery.
  • Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
  • Maintain supply inventory to ensure successful floor moves, markdowns, and fulfillment in areas of stockroom, cashwrap, clearance, and non-sales areas.
  • Support the Store Manager in bringing DSW's Mission, Vision & Strategy to life in the store.
  • Work closely with the Store Manager to understand and follow policy and procedure.
  • Assist the Store Manager and other leaders in recruiting, interviewing, and onboarding candidates.
  • Support the team by training, coaching, directing associates, and communicating development feedback of others to the management team in an efficient manner.
  • Assist the Store Manager in resolving associate relations matters.
  • Participate in the Performance Review process by writing and conducting Associate and Leads performance reviews.
  • Support the team in managing payroll and associate timekeeping activities.
Requirements

To be successful in this role, you must possess:

  • A minimum of 2 years of retail experience.
  • A high school graduate or equivalent.
Benefits

We offer a competitive salary and benefits package, including:

  • An estimated annual salary of $55,000 - $65,000, depending on location and experience.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.