Senior Retail Manager

2 days ago


Guildford, Surrey, United Kingdom Lookers Full time

About the Job

We are seeking an experienced and driven General Manager to lead our Guildford VW branch.

As General Manager, you will be responsible for effectively managing the resources within the dealership to achieve business objectives.

This includes sales volumes, profitability, employee satisfaction, customer satisfaction, and loyalty levels.

You will lead a highly motivated team in delivering world-class customer service experiences.

Key Responsibilities

  • Develop a customer service-driven environment and culture through regular communication, team building, and coaching with your teams.
  • Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
  • Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated.
  • Train and develop department managers in line with organisational requirements.
  • Agree objectives and work standards with department managers reviewing their performance regularly.
  • Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins, and market penetration.
  • Proactively seek out new strategic opportunities to grow an already established and successful business, taking it to the next level.
  • Ensure that effective relationships are maintained and developed with internal and external customers and colleagues.

About the Employer

At Lookers, our people are our most valuable asset and are at the very heart of our success.

We have an outstanding reputation within the automotive industry for delivering exceptional service and providing quality vehicles.

We require someone who can demonstrate effective people management skills and has the ability and experience to draw the best performance from their team.

As a representative of Lookers, our managers act as trustworthy ambassadors and run their area of responsibility in a manner that honours the VW values and supports their strategy.



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