IT Service Desk Team Lead

1 month ago


Portsmouth, United Kingdom mexa solutions Full time

## IT Service Desk Team Lead Role Overview

We're seeking an experienced IT Service Desk Team Lead to join our team at Mexa Solutions. As a key member of our support team, you'll play a vital role in shaping and driving our IT Service Desk operations.

### Key Responsibilities

* Lead and mentor a talented team of 1st and 2nd line engineers, providing guidance and support to ensure excellent IT support delivery
* Manage ticket allocation, escalations, and SLAs, ensuring timely resolution of technical issues
* Conduct regular 1-2-1s with team members to support their growth and development
* Collaborate with the team to identify and implement process improvements

### What You'll Get

* Competitive salary: £30,000 - £40,000 per annum
* Hybrid working arrangement, with 3 days in the office in Portsmouth
* Opportunities for career growth and development in a collaborative and friendly team
* Excellent benefits, including Gym Discounts, Life Assurance, EV Scheme & 24/7 Online GP/Dental Service

### Who We're Looking For

* Experienced Service Desk Leader or a Senior Service Desk Analyst ready to transition into a leadership role
* Strong track record in 1st/2nd line support roles, with excellent communication skills
* Experience with ticket management systems and understanding of SLAs and KPIs
* Passion for delivering excellent IT support and leading a team

### Why Choose Mexa Solutions?

We're a company where people matter, and success is driven by collaboration, innovation, and commitment to excellent service. If you're ready to lead and inspire a service desk team while staying hands-on, we'd love to hear from you.



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