Supply Chain Expert
2 days ago
We are seeking a Supply Chain Expert to manage air freight accounts with excellent customer service and build strong relationships through consistent, high-quality service delivery.
The primary objective of this role is to oversee all aspects of air freight accounts from start to finish, ensuring excellent customer service and building strong relationships.
Key Responsibilities:
- Develop and maintain strong relationships with allocated customers.
- Oversee all bookings from initiation to completion for assigned customers.
- Issue booking instructions to overseas offices.
- Handle both import and export bookings, accepting orders from customers or overseas offices and ensuring successful door-to-door delivery.
- Provide proactive updates to customers on shipment status, managing exceptions and resolving issues as they arise.
- Process UK Customs clearances and manage other sites involved in the shipment.
- Take and handle customer inquiries promptly, ensuring timely and accurate billing and accruals.
- Assume full responsibility for handling all aspects of the file from booking to invoicing.
Requirements:
- Strong background in air freight forwarding, with knowledge of both imports and exports.
- Excellent communication skills in both written and spoken English.
- Strong interpersonal abilities, capable of building and maintaining client relationships.
- Meticulous attention to detail with a focus on achieving results.
- Ability to prioritize tasks, work under pressure, and act independently when necessary.
What We Offer:
- Salary: £35,000 - £45,000 per annum.
- Holidays: 25 days + Bank Holidays.
- This role is well-suited for individuals with experience in air freight, looking to take full ownership of the account management process while building strong client relationships.
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