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Quality Assurance and Training Manager
2 months ago
We are seeking an experienced Quality Assurance and Training Manager to join our team at Spire Healthcare Ltd. The successful candidate will be responsible for providing high-quality training and development plans for our colleagues to ensure operational teams deliver consistently high levels of customer service.
Key Responsibilities- Develop and implement training programs to meet the needs of our colleagues.
- Conduct process quality assurance across all activities performed within the Patient Support Centre.
- Support the training of hospital colleagues involved in processes that interface with the Patient Support Centre operation.
- Collaborate with the General Manager to enable new processes to be adopted as part of the Spire's improvement program.
- Build and develop strong relationships with team colleagues to promote a cohesive and integrated team.
- Identify areas of development and underperformance and drive improvement actions.
- Participate in process monitoring and quality assurance programs to identify business expectations and needs.
- Demonstrable experience in delivering complex training to a 'new to role' audience.
- Evidence of improving customer service performance.
- Formal experience in process quality assurance is a strong plus.
- Strong verbal and written communication skills in English.
- Time management skills.
- Ability to handle problems quickly and efficiently.
- Excellent knowledge of basic computer tools.
- Leadership skills.
- Excellent motivator.
- Competitive salary.
- Comprehensive benefits package including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
