Customer Service Ambassador for Home Furnishings

1 week ago


Cheltenham, Gloucestershire, United Kingdom DFS Furniture Ltd Full time
Unlock Your Potential in Customer-Centric Sales

As a Retail Sales Advisor at DFS Furniture Ltd, you will be the driving force behind delivering exceptional customer experiences. You will play a pivotal role in creating a warm and welcoming environment, building lasting connections with customers, and guiding them towards finding their perfect home furnishings.

About DFS Furniture Ltd

We are the UK's leading sofa retail specialist, dedicated to bringing comfort and great design to communities nationwide. Since 1969, we have been creating, marketing, and selling sofas that reflect people's unique styles and tastes. Our people are at the heart of what we do, and together, they are crafting us towards our ambitious future.

The Role
  • Customer Connection: Create a warm and welcoming environment, building natural connections with customers and truly listening to their needs.
  • Passionate about Product: Develop in-depth knowledge of our products, enabling you to confidently recommend the best options and demonstrate your expertise to customers.
  • Sales Success: Guide customers through the buying journey, identifying and recognising their requirements through insightful questioning.
  • Honest Advice: Offer tailored recommendations based on customers' needs, without overpromising, ensuring they feel confident in their purchasing decisions.
  • Order Accuracy: Ensure every order is precise, handling details with care and attention to guarantee customer satisfaction.
  • Store Pride: Maintain our showrooms to the highest standards, ensuring a consistent and engaging customer experience across all locations.
  • Clear Communication: Effectively communicate with customers regarding next steps, including contact information and delivery updates, fostering trust and loyalty.
  • Team Spirit: Contribute to a positive and supportive team environment, sharing knowledge, supporting colleagues, and promoting a fun atmosphere.
The Ideal Candidate

We are seeking someone who is friendly, approachable, and passionate about connecting with people. No prior sales experience? No worries We provide comprehensive training to ensure your success. If you're ambitious, enthusiastic, and possess a touch of wit, we'd love to meet you.

What We Offer
  • Retail Bonus Scheme: Earn monthly bonuses and uncapped commission.
  • Growth and Training: Develop new skills and advance your career with us.
  • Leave: Enjoy a competitive holiday allowance, with the option to purchase additional days. Take advantage of our enhanced leave policies for maternity, paternity, shared parental, and adoption, plus a paid volunteering day each year.
  • Discounts: Receive 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury's, ASOS, and IKEA.
  • Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
  • Pension and Savings: Join our Group Pension and Sharesave schemes.
  • Life Assurance & Sick Pay: Enjoy peace of mind with Life Assurance and Company Sick Pay.


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