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Care Support Worker

2 months ago

Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time
About the Role

We are seeking a highly motivated and compassionate Care Support Worker to join our team at Wiltshire Council. As a Care Support Worker, you will play a vital role in providing person-centered care and support to our customers, promoting their wellbeing, choices, dignity, and independence.

Key Responsibilities
  • Work in a person-centered way with customers and promote their wellbeing, choices, dignity, and independence.
  • Plan activities for and with customers, taking into account differing needs, wishes, and preferences.
  • Create menus taking into account medical conditions, wishes, preferences, diets, etc.
  • Support customers either living in their own home or whilst visiting the settings.
  • Where appropriate, support customers to understand and maintain their tenancies or licence agreements.
  • Support customers moving into or out of the property; to be involved in the planning, preparation, and execution of the move or stay at short break services.
  • Encourage and support customers in their personal, social (including religious), and leisure and work activities.
  • Support customers maintain and develop relationships.
  • When required, undertake sleeping-in duties or waking night duties on the premises.
  • Act as a link person between the customer and work, college, or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.
  • Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.
  • Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.
  • Assist customers with household tasks.
  • Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.
  • Seek advice and guidance from Senior support workers and the Team Leader.
  • Only in exceptional circumstances will the postholder be responsible for running shifts and should normally have access to more senior staff members whilst on shift.
  • Focus on the individual, their strengths, choices, assets, and goals through person-centered planning.
  • Communication with colleagues and others:
    • Advise the Senior support worker or the Team Leader of any significant risk to a customer as soon as reasonably practical.
    • Maintain regular informal and formal communication links with other colleagues to ensure a smooth hand-over at the start and end of a shift.
    • Where customers are living with a high degree of independence, the post holder should maintain regular telephone contact with them, as per guidelines and/or risk assessments in place.
    • Engage in regular supervision sessions with either the Senior support worker or Team Leader.
    • In the event of a serious incident or accident, contact appropriate outside agencies, such as GP, hospital, fire brigade, or police, as well as your immediate line manager (or out of hours On-Call Manager).
  • Administration:
    • Accurately complete all records required in accordance with Wiltshire Council policies and procedures.
    • Undertake learning opportunities relevant to the service the post holder works within;
    • The post holder may be required to travel between the settings and other locations;
    • Maintain the confidentiality of all information concerning customers;
    • Undertake any such other duties as are required and are appropriate to the job;
    • This post will involve unsocial and weekend working, as well as sleep-in duties
  • Have a flexible approach and work within a varied rota including on call, evenings, weekends, and sleeping-in, and waking nights duties, as responsibilities and customers needs may change.
Person Specification

We are looking for a candidate who:

  • Has current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults.
  • Is willing to undertake L2 Diploma in Health & Social Care (Adults).
  • Has proven ability to use a variety of communication methods effectively.
  • Is physically fit and able to perform all requirements of the job role.
  • Has previous experience of building good working relationships and teamworking.
  • Has proven ability of being able to remain calm and make decisions in difficult situations.
  • Is fluent in English.

Desirable qualifications include:

  • Knowledge of First Aid and experience of applying it.
  • Awareness of health and safety requirements and able to perform moving & handling safely.
  • Knowledge of the principles of Food Hygiene.
  • Knowledge of the Person-centred approach.
  • Good IT skills.
  • Experience of supporting people on a one-to-one basis.
  • Driver.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration.