Support Operations Manager
4 weeks ago
Job Title: Support Operations Manager
Main Responsibilities:
- Team Leadership: Oversee and manage a team of support professionals to ensure efficient operation and high-quality customer service.
- Process Improvement: Identify areas for improvement and implement changes to enhance the support process, resulting in increased efficiency and customer satisfaction.
- Customer Engagement: Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions to meet their expectations.
- Service Delivery: Ensure timely and effective delivery of support services, meeting or exceeding customer expectations.
- Performance Management: Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
- Collaboration: Work closely with other departments to ensure seamless communication and effective collaboration.
Key Skills and Qualifications:
- Leadership: Proven leadership skills, with experience in managing teams and driving results.
- Communication: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
- Problem-solving: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
- Customer Focus: A customer-centric approach, with a focus on delivering high-quality service and exceeding customer expectations.
About ASSA ABLOY:
ASSA ABLOY is a global leader in access solutions, with a commitment to innovation, quality, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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