Support Operations Manager

4 weeks ago


Solihull, Solihull, United Kingdom ASSA ABLOY Full time

Job Title: Support Operations Manager

Main Responsibilities:

  • Team Leadership: Oversee and manage a team of support professionals to ensure efficient operation and high-quality customer service.
  • Process Improvement: Identify areas for improvement and implement changes to enhance the support process, resulting in increased efficiency and customer satisfaction.
  • Customer Engagement: Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions to meet their expectations.
  • Service Delivery: Ensure timely and effective delivery of support services, meeting or exceeding customer expectations.
  • Performance Management: Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
  • Collaboration: Work closely with other departments to ensure seamless communication and effective collaboration.

Key Skills and Qualifications:

  • Leadership: Proven leadership skills, with experience in managing teams and driving results.
  • Communication: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
  • Problem-solving: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Customer Focus: A customer-centric approach, with a focus on delivering high-quality service and exceeding customer expectations.

About ASSA ABLOY:

ASSA ABLOY is a global leader in access solutions, with a commitment to innovation, quality, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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