Academic Engagement Officer

1 day ago


Manchester, United Kingdom Global Banking School Full time
Job Description

Your key task will be to work under the direction of the Head of Student Retention, and the Retention Managers in collaboration with the Student Success Tutors and relevant academic staff to help re-engage students in their studies.

  • Work on your allocated learners as an RO (Retention Officer).
  • Monitor the 8 RO assigned onboarding and training and ensure that the activities towards Retention, achievement, and progression are closely monitored as per the KPI.
  • Monitor SST performance towards attendance, engagement, and WD (Withdrawal).
  • Coordinate absence of annual leave for the assigned SST team members.
  • Identification of risk groups and risk learners below 50%.
  • 4-6 weeks assurance that all are sent to the RM by the end of the 4th week and help towards completing the process by the 5th week and no pending activities for the 6th week.
  • High level of computer literacy and proficiency in Microsoft Office.
  • Familiarity with GBS values and regulations, including equal opportunities policy.
  • Familiarity with GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.

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