Collections Specialist

4 weeks ago

London, Greater London, United Kingdom YouLend Full time

About YouLend

YouLend is a leading global embedded financing platform that empowers e-commerce sites, tech companies, and payment services providers to offer flexible financing products to their merchant base. Our AI-driven credit risk assessment solutions enable merchants and SMEs to receive fast, flexible, and affordable funding. We operate in 9+ geographies across the UK, EU, and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys. As a Collections Specialist, you will play a crucial role in promoting and sustaining a constructive, supportive, and professional working relationship with all customers and colleagues.

The Role:

We are seeking a highly skilled and self-motivated Collections Specialist to join our collections department. You will be responsible for resolving non/under-paying customers, managing high-value accounts in arrears, and building positive relationships with our merchants. You will also work closely with various teams to understand, strategize, and implement the most appropriate course of action for each account.

Requirements

  • Provide a first-class service relating to the resolution of any non/under-paying customers
  • Case management of high-value accounts in arrears across varying and unique circumstances
  • Handle inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness, and accuracy
  • Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
  • Negotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
  • Work with a wide range of teams within the company to understand, strategize, and implement the most appropriate course of action for each account
  • Work closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
  • Good insolvency understanding
  • Strong understanding of legal escalation within Collections & Recoveries
  • Ensure compliance with all appropriate legislation and regulatory body guidelines
  • Empathy, forbearance, and professionalism
  • Strong communication skills, accuracy, and confidence
  • The ability to deal with a variety of challenges, innovate, and think on your feet
  • Business acumen, entrepreneurial spirit, with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
  • Ability to manage complaint-related matters, together with fostering a positive resolve

Essential:

  • Minimum of 3 years' experience within Credit Control/Collections/Debt Recovery environment

Desirable Skills:

  • Be highly reliable, organised, and adaptable
  • Have excellent attention to detail and confidence working with data
  • Entrepreneurial mindset, with strong work ethic and can-do attitude
  • YouLend is very much team-oriented - being a team player is needed

Benefits

Why join YouLend?

  • Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
  • Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We offer a comprehensive benefits package that includes:

  • Stock Options
  • Private Medical insurance via Vitality
  • EAP with Health Assured
  • Enhanced Maternity and Paternity Leave
  • Modern and sophisticated office space in Central London
  • Free Gym in office building in Holborn
  • Subsidised Lunch via Feedr
  • Deliveroo Allowance if working late in office
  • Monthly in-office Masseuse
  • Team and Company Socials
  • Football Power League / Squash Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.

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