Subscription Management Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom The William Reed Group Full time

We are looking for a highly motivated Subscription Management Specialist to join our Subscriptions team at The William Reed Group. As a key member of our team, you will play a vital role in driving subscription sales and customer satisfaction.

Job Description

The role of Subscription Management Specialist involves managing relationships with external partners to optimize subscription sales and delivery. You will be responsible for developing and implementing effective customer service strategies, monitoring customer service levels, and analyzing campaign results to inform future decisions.

  • This is a full-time (35hr per week) permanent position based in Crawley with opportunities for remote work.

Responsibilities:

  • Develop and maintain strong relationships with subscriptions bureau, telemarketing agencies, and distribution agents.
  • Implement customer service strategies to enhance customer experience and drive subscription sales.
  • Monitor and analyze customer service levels, identifying areas for improvement.
  • Plan and execute successful campaigns to increase firm sale uplifts.
  • Ensure timely delivery of newstrade and other copies by monitoring delivery timing and making adjustments as needed.
  • Report on campaign results and make recommendations for future improvements.
  • Manage delivery data to meet Mailmark requirements and develop data briefs for data development projects.
  • Utilize Microsoft Office Suite skills to manage administrative tasks and reports.

Benefits

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • 25 days annual leave plus bank holidays.
  • A day off for cultural celebrations or birthday.
  • A volunteer day for supporting chosen charities.
  • Hybrid working options.
  • Contributory pension scheme.
  • Life assurance scheme.
  • Group income protection.
  • Enhanced family-friendly leave pay entitlements.
  • Wellbeing benefits, including healthcare cash plan, employee assistance programme, and wellness calendar.
  • Cycle-to-work scheme.
  • Electric car scheme.


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