Global Subscriptions Support Coordinator

5 days ago


Crawley, West Sussex, United Kingdom The William Reed Group Full time
Job Description

We are looking for a skilled Remote Administration Team Lead to join our team at The William Reed Group. As a key member of our administration team, you will be responsible for leading and managing our remote administration team to deliver exceptional customer service and support.

Key Responsibilities
  • Lead and manage the remote administration team to deliver high-quality customer service.
  • Develop and implement customer service strategies to meet business objectives.
  • Manage relationships with subscriptions bureau, telemarketing agencies, and distribution agents to maintain effective communication.
  • Monitor and track delivery data to ensure timely arrival of newstrade and other copies.
  • Develop and implement data-driven solutions to drive business growth.

Estimated Salary: £42,000 - £52,000 per annum

Why Join Us

  • 25 days annual leave increasing by one additional day after 6 years up to a maximum of 30 days.
  • An additional day of leave for cultural celebration or birthday.
  • A volunteer day for supporting a chosen charity.
  • Opportunity for hybrid working.
  • Contributory Pension.
  • Life Assurance Scheme.
  • Group Income Protection.
  • Enhanced family-friendly leave pay entitlements.
  • Wellbeing benefits including a health care cash plan, Employee assistance programme, and a wellness calendar.
  • Cycle to Work Scheme.
  • Electric Car Scheme.


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