Digital Subscription Coordinator
5 days ago
We are seeking a highly skilled Digital Subscription Coordinator to join our dynamic Subscriptions team at The William Reed Group.
Job OverviewThe role of Digital Subscription Coordinator is an exciting opportunity to support the growth and development of our subscription services, working closely with the team to drive customer satisfaction and revenue growth.
- This is a full-time (35hr per week) permanent position based in Crawley with opportunities for remote work.
Key Responsibilities:
- Develop and implement effective customer service strategies to enhance customer experience.
- Monitor and improve customer service levels through data analysis and reporting.
- Manage relationships with subscriptions bureau, telemarketing agencies, and distribution agents to optimize subscription sales and delivery.
- Plan and execute successful campaigns to increase firm sale uplifts.
- Ensure timely delivery of newstrade and other copies by monitoring delivery timing and making adjustments as needed.
- Analyze campaign results and report regularly to stakeholders.
- Manage delivery data to meet Mailmark requirements and develop data briefs for data development projects.
- Proofread and review marketing materials to ensure accuracy and quality.
- Monitor internal and complimentary subscription levels and make recommendations for improvement.
- Promote subscriptions at brand and company events to foster relationships and drive business growth.
- Utilize Microsoft Office Suite skills to manage administrative tasks and reports.
About Us
The William Reed Group is a global media company that delivers exceptional content through events, digital, data, and insight. We provide a supportive work environment and prioritize maintaining a healthy work-life balance for our employees.
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