Windows Server Infrastructure Manager

4 weeks ago

London, Greater London, United Kingdom University of Bristol Full time

Windows Server Team Manager Role

The University of Bristol is on an exciting journey to provide globally accessible technical services and digital solutions to empower world-class learning and research. We are seeking an experienced Windows Server Team Manager to drive our vision for Windows Servers, ensuring the smooth and efficient operation of the Windows Server environment.

Key Responsibilities

  • Provide technical leadership of the Windows Server Estate, advising other teams on strategy, vision, and roadmap.
  • Lead on initiatives to optimise IT service delivery processes, based on ITIL best practices, identifying areas for process improvement.
  • Transform the Windows Server technologies, reducing complexity, introducing cutting-edge technologies, and improving service delivery to end-users.
  • Proactively manage performance, ensuring KPI targets are met, driving service excellence with an active focus on customer satisfaction.
  • Manage the Windows Server Team, setting targets, and managing resourcing within the team.
  • Work with key suppliers to deliver services and support to the University, ensuring its IT Infrastructure is maintained and operating optimally.
  • Support the development of business continuity plans and recovery processes for Infrastructure platforms.
  • Ensure IT Services are monitored and proactive maintenance is performed to prevent service outages.
  • Report accurately against progress and escalate risks and issues to an appropriate level for resolution or mitigation.
  • Stay up-to-date with the latest developments in Windows Server technology and use this to bring to life the roadmap.

Requirements

  • Significant experience managing Windows Server Infrastructure technologies with a good understanding of managing a large Windows Server Estate.
  • A good understanding of Active Directory, GPOs, and hardening techniques to ensure the security of the environment.
  • Knowledge and experience of managing disaster recovery, data protection, and high availability features of the Windows operating system.
  • Strong experience in a technical support and implementation role, with experience providing 3rd-level support in a similar field.
  • Experience of monitoring and capacity management with the ability to report on the status of the environment.
  • Strong planning and organising skills, able to balance immediate and longer-term goals and utilise knowledge of operational and business activities to prioritise demand.
  • Experience working in a customer-first environment where we act with their best interests at heart.

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