Customer Engagement Specialist

3 weeks ago


Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

About the Role:



We are seeking an experienced Account Handler to join our team at KHR - Recruitment Specialists. As an Account Handler, you will be responsible for addressing client and insurer requests, negotiating renewals, and conducting active housekeeping of Task Management.



Key Responsibilities:




  • Address client and insurer requests promptly, exceeding service standards and following company procedures.
  • Negotiate renewals with insurers to achieve favourable outcomes for clients, maintaining high renewal retention rates.
  • Conduct active housekeeping of Task Management, issuing client invoices promptly, and addressing outstanding activities.
  • Ensure prompt debiting of renewals, and new business, and actively participate in setting up finance agreements, promptly addressing any account queries.
  • Assist Account Executives in broking and placing new clients, contributing to overall team success.
  • Identify and pursue cross-selling and upselling opportunities for appropriate products to existing clients.
  • Deliver superior service by keeping promises, meeting deadlines, and ensuring professional communication.
  • Contribute to developing and implementing operational improvements company-wide.
  • Maintain files appropriately for easy accessibility by others and assist colleagues with their workload as needed.
  • Comply with regulatory requirements, and industry codes of practice, including CII Code of Ethics, and the Company's procedures and rules.
  • Always ensure fair treatment of clients and manage potential conflicts of interest.
  • Maintain and develop personal knowledge and skills through Continuing Professional Development (CPD), internal and external training sessions, and staying updated on technical, legal, and market developments.


Requirements:




  • A minimum of 2 years of broking experience
  • Knowledge of Property, Package Policies and Contractors All Risk, Commercial Combined
  • Strong interpersonal skills and excellent communication skills, particularly over the phone
  • The ability to work efficiently under pressure and prioritise your workload
  • Excellent planning, organisational and time management skills
  • Be a good team player with a drive to succeed
  • Negotiation skills
  • Acts compliantly with a good understanding of regulatory requirements
  • IT literate with client systems and Microsoft packages
  • Ideally, be qualified to Cert CII level or be prepared to attain this with support from the business
  • Delegated Authorities - Understand the responsibilities inherent in acting on insurers' behalf and implementing, ensuring compliance with regulations and insurer agreements


This is an excellent opportunity, and there will be the opportunity to work hybrid after a period of training.



At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.



KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market...



  • Maidstone, Kent, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a highly skilled Account Growth and Client Engagement Specialist to join our team at beBee Professionals in Maidstone. The ideal candidate will have a proven track record of managing and maintaining relationships with existing clients, identifying new sales opportunities, and preparing sales reports and forecasts.Key Responsibilities:Develop...


  • Maidstone, Kent, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Maidstone, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist customers with product selection.Operate...


  • Maidstone, Kent, United Kingdom Limpscomb Full time

    Product Specialist Role OverviewLipscomb Cars is seeking a skilled Product Specialist to join our team and contribute to delivering exceptional customer experiences within the retail environment.Key ResponsibilitiesProvide customers with accurate and relevant information about new and used Volvo Cars, accessories, and merchandise.Plan and deliver engaging...


  • Maidstone, Kent, United Kingdom Reed Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Reed. As a key member of our Supply Chain team, you will play a vital role in ensuring customer satisfaction through the Supply Chain process.The ideal candidate will provide outstanding customer service, accurately process orders, and ensure timely...


  • Maidstone, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Support Specialist to provide exceptional support to our customers in Maidstone, United Kingdom. As the first point of contact, you will handle incoming calls, emails, and chat queries efficiently and effectively.Key Responsibilities:Provide accurate information regarding products and services.Resolve customer issues...


  • Maidstone, Kent, United Kingdom Essex & Kent Police Full time

    Job Summary: We are seeking a skilled External Engagement and Policy Officer to join our team at the Office of the Police and Crime Commissioner for Kent. The successful candidate will be responsible for managing and developing the Commissioner's website, ensuring it is up-to-date and effective in promoting the Commissioner's work. Additionally, they will...


  • Maidstone, Kent, United Kingdom Essex & Kent Police Full time

    Job Summary: We are seeking a skilled External Engagement and Policy Officer to join our team at the Office of the Police and Crime Commissioner for Kent. The successful candidate will be responsible for managing and developing the Commissioner's website, ensuring it is up-to-date and effective in promoting the Commissioner's work. Additionally, they will...


  • Maidstone, Kent, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and people-focused Customer Support Specialist to join our team at Halifax Bank and Lloyds Banking Group. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction.Key ResponsibilitiesAnswer...

  • Care Coordinator

    5 days ago


    Maidstone, Kent, United Kingdom Barchester Healthcare Full time

    About the RoleAs a Bank Care Coordinator at Barchester Healthcare, you will play a vital role in creating a stimulating environment that enables us to deliver exceptional care and support for our residents. Our approach is centered around celebrating life, so you will design imaginative, fun, and motivational activities tailored to every interest and...

  • SEN Tutor

    2 weeks ago


    Maidstone, Kent, United Kingdom Prospero Teaching Full time

    Job DescriptionProspero Teaching is seeking a skilled Outreach Tutor to deliver tailored education packages to young people who are not attending school. The ideal candidate will be able to create, plan, and deliver 1:1 lessons to bridge gaps in pupils' education and boost engagement and attainment levels.As an Outreach Tutor, you will work closely with...


  • Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job Title: Customer Service AdministratorJob Summary: We are seeking a highly organized and self-motivated Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service via telephone, email, and face-to-face interactions.Key Responsibilities:- Respond to...


  • Maidstone, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Frontline Support Specialist to join our team at beBee Professionals in Maidstone.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience in customer service...


  • Maidstone, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for Frontline Support Specialists to join our team at beBee Professionals in Maidstone. As a key member, you'll provide exceptional customer service and support, contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the operational workflow, ensuring...

  • Wastewater Specialist

    14 hours ago


    Maidstone, Kent, United Kingdom Kamro Ltd Full time

    Job Title: Wastewater SpecialistEstimated Salary: £42,000 per annum (OTE £55,000)Kamro Ltd is seeking an experienced Wastewater Specialist to join their dynamic plumbing service provider in Maidstone, Kent. As a skilled professional with a knack for reactive repairs and maintenance, you will be responsible for providing top-notch plumbing solutions in...

  • Security Specialist

    4 weeks ago


    Maidstone, Kent, United Kingdom TJX Companies, Inc. Full time

    Homesense is a dynamic retailer that empowers associates to let their personality shine. We achieve this by bringing unique, high-quality products to stores across the country. Our work environment is constantly evolving, offering a fresh and inspiring atmosphere every day.Are you a strong candidate for our Security Specialist role?We're the world's leading...


  • Maidstone, Kent, United Kingdom Candy Hoover Group S.r.l. Full time

    About Our CompanyCandy Hoover Group S.r.l. is a leading provider of high-quality appliances, and we're looking for a skilled Mobile Appliance Specialist to join our team.Salary InformationThe starting salary for this position is approximately £32,650 per annum, with the potential to earn up to £37,304 once fully trained and meeting minimum requirements....

  • Career Specialist

    2 weeks ago


    Maidstone, Kent, United Kingdom KM Education Recruitment Ltd Full time

    KM Education Recruitment Ltd is seeking a highly motivated Career Specialist to support the Skills and Employability sectors.Job Title: Career Specialist / Recruitment ConsultantSalary: up to £27,000 (Depending on qualifications and experience)Package: Excellent Holiday Entitlement, Pension + Much MoreType: Full Time, PermanentA career opportunity awaits a...


  • Maidstone, Kent, United Kingdom CHUBB Full time

    Are you a seasoned professional looking for a new challenge in the reinsurance industry? We have an exciting opportunity for a Senior Reinsurance Specialist to join our team at Chubb.This role will work closely with our Reinsurance Technical Services Team to ensure the timely and accurate registration of reinsurance policies. You will be responsible for the...


  • Maidstone, Kent, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Retail Sales Associate to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service, maintaining high standards of store appearance, and contributing to sales growth.Key Responsibilities:Offer fast and friendly service...

  • Plumbing Specialist

    1 month ago


    Maidstone, Kent, United Kingdom Kamro Ltd Full time

    About the RoleWe are seeking a skilled Plumbing Specialist to join our dynamic team at Kamro Ltd. As a key member of our plumbing service, you will be responsible for providing top-notch plumbing solutions in domestic settings, tackling everything from urgent leaks to routine maintenance.About the ClientKamro Ltd is a reputable plumbing service provider...