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Housekeeping Team Lead

2 months ago

Hook, Greater London, United Kingdom Four Seasons - Fleet, Hampshire Full time

About the Role:

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our dynamic team at Four Seasons Hotel Hampshire. As a key member of our Housekeeping department, you will be responsible for directing a section of the Housekeeping staff to ensure that guest rooms and public areas are cleaned to exacting standards.

Key Responsibilities:

  • Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel.
  • Train and coach the staff to ensure they meet the highest standards of cleanliness and customer service.
  • Schedule work to be done daily, collect room and floor status sheets for assigned work areas, and monitor each Room Attendant's daily progress.
  • Inspect completed rooms to ensure that all standards have been met, and address any deficiencies with the team.
  • Coordinate work orders in assigned sections, follow up to ensure work is completed, and release checkout rooms to be sold.
  • Monitor the performance of House Attendants, ensure there are sufficient supplies on guest floors, and check the cleanliness of guest corridors, stairwells, elevators, and Linen Closets.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant, and House Porter.

Requirements:

  • Ability to read, write, and speak English.
  • Previous experience in Housekeeping is required, supervisory experience is preferred.

What We Offer:

  • A highly competitive remuneration package with service charge.
  • The Guest Experience Program, including an overnight stay with breakfast.
  • The Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment.
  • Excellent Training and Career Development opportunities.
  • 28 days holiday per annum including bank holidays (increasing based on length of service).
  • A Group Personal Pension Plan upon completion of three months' service.
  • Bupa Dental Insurance after 1 year's service.
  • Opportunities to build a successful career with global potential.
  • Access to Wagestream – a salary advance benefit.
  • Discounted Gym Membership.
  • The WeCare Employee Well Being Platform.
  • Uniform and free meals on duty.
  • Employee Recognition Programmes and more.