Night Supervisor

4 weeks ago

Birmingham, Birmingham, United Kingdom Malmaison Full time
Unlock Your Potential as a Night Supervisor at Malmaison

Are you a night owl with a passion for delivering exceptional guest experiences? Do you thrive in fast-paced environments and have a keen eye for detail? We're seeking a skilled Night Supervisor to join our team at Malmaison, where you'll play a vital role in ensuring our guests have an unforgettable stay.

Key Responsibilities:
  • Oversee the smooth operation of the hotel from sundown to sunrise, ensuring seamless guest experiences and maintaining high standards of service.
  • Manage guest expectations, resolve issues promptly, and provide exceptional customer service.
  • Collaborate with the hotel team to achieve excellent results, drive sales, and maintain a positive work environment.
  • Stay up-to-date with company policies, procedures, and initiatives, and ensure compliance across the hotel.
What We Offer:
  • A competitive rate of pay and a range of benefits, including heavily discounted staff room rates, discounted friends and family room rates, and 35% off your bill when dining in our Brasseries and Bistros.
  • Fully funded apprenticeship programs to support your career development and progression.
  • A cycle to work scheme, healthcare cash plans, and a range of high street discounts.
  • A decent uniform and a wellness and national campaign days calendar promoting activities like Pay Day Lunches, National Popcorn Day, and Mental Health Awareness week.
  • Instant access to your pay with Wagestream, a tool for everyday life that lets you track your wages in real-time and stream up to 50% of the money you're already earned.
  • A loyalty bonus that pays up to 50% of your monthly salary every 6 months, subject to terms and conditions.
  • Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
  • A proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
  • Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

We're an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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