Night Supervisor

4 weeks ago

Birmingham, Birmingham, United Kingdom Genting Casinos Full time
Job Title: Night Supervisor

Resorts World is a vibrant leisure destination owned by Genting UK Ltd. We are seeking a highly motivated and experienced Night Supervisor to join our team.

Key Responsibilities:
  • Train and inspire a passionate night team to deliver an exceptional guest experience.
  • Act as a Duty Manager and main point of contact for the Hotel during the night shift.
  • Handle walk-in guests, guest concerns, and resolve any problems during their stay.
  • Deal with any incidents arising throughout the shift and ensure they are reported and escalated to the necessary people and departments.
  • Prepare night audit reports as required.
  • Supervise and lead the team in all departments of the hotel throughout the night shift.
  • Deal with any issues as they arise and ensure the team is engaged and supported as they achieve their departmental goals.
  • Support with the arrival and departure experience of guests and ensure high levels of guest service are maintained throughout.
  • Ensure all Company health & safety and other requirements are met consistently and that the team is aware of their obligations.
Requirements:
  • Previous Hotel Reception experience is essential.
  • Operational knowledge of Night Audit/Hotel Reception procedures & working knowledge of Opera Cloud.
  • An effective communicator who is able to work well under pressure whilst maintaining positive and productive working relationships across the business.
  • A leader who is passionate about engaging, inspiring and developing their team.
  • A working understanding of Hotel compliance requirements in regards to Health & Safety, Food Hygiene and Liquor Licensing.
  • Someone who enjoys working in a fast-paced environment.
  • MUST be flexible to work weekends, bank holidays and Night Shifts.
What We Offer:
  • Online Discount portal.
  • A range of flexible benefits* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
  • Life Cover.
  • Numerous discounts across Resorts World Birmingham and the NEC Campus.
  • Discounts across the wider Genting UK brand.
  • Discounted on-site gym membership.
  • Discounted bus and rail passes with National Express.
  • Pension.
  • Uniform provided.
  • Employee Assistance Programme.
  • Free on-site parking.
  • Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

We are committed to creating a fun and engaging work environment. We run a number of Company funded engagement events for our people to get involved in each year. We also continually look at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

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