Dining Experience Ambassador

4 days ago

Croydon, Greater London, United Kingdom German Doner Kebab Full time

German Doner Kebab is revolutionizing the kebab industry with a commitment to quality, service, and guest satisfaction. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector.


Key Role:


We are seeking a skilled Team Member to join our Front of House team at George Street, Croydon. As a key member of our team, you will play a crucial role in delivering exceptional guest experiences and ensuring that our brand standards are met.


Responsibilities:



  • Support and work as part of a team to deliver exceptional food quality and outstanding guest care
  • Assist guests in choosing meals and drinks and provide additional up-sell information
  • Process guests' orders through the POS system
  • Deliver orders to the kitchen and assist in preparing and packing food and beverages
  • Ensure that the portion of food being packed or served looks appealing
  • Promote additional food items to complement the guest experience and increase sales
  • Process sales, provide guests with receipts, and deliver food
  • Greet every guest in a genuine and warm manner
  • Answer the telephone and deal with an enquiry
  • Assemble and package orders to the brand standard
  • Keep all guest areas clean, sanitary, and tidy
  • Ensure that all orders are fully complete and ready to be received by the guest

Requirements:


To be successful in this role, you will need:



  • The ability to speak clearly and listen attentively to guests and other team members
  • The ability to maintain a clean and smart appearance
  • A positive and enthusiastic approach to all tasks
  • A cheerful and helpful attitude and always provide excellent guest care
  • The ability to adapt to changing business volume levels with a sense of urgency
  • A complete understanding of the menu and Allergens
  • The ability to follow instructions to achieve brand standards (The GDK way)
  • The ability to fill in daily paperwork in line with GDK standards
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter
  • A belief in and commitment to exceptional guest service and impeccable standards

What We Offer:


As a valued member of our team, you can expect:



  • A competitive salary of approximately £18,000 - £20,000 per annum depending on experience
  • Fantastic progression opportunities and a full career pathway
  • A fun and supportive work environment
  • The opportunity to work with a leading brand in the Casual Dining sector

About Us:


German Doner Kebab is a dynamic and innovative company that is committed to delivering exceptional guest experiences and exceeding our customers' expectations.

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