Head of Customer Experience Leader
1 month ago
We're seeking a visionary leader to spearhead our Ambassador and Customer Support HQ team. As the Head of Customer Experience, you'll be responsible for driving strategic initiatives that enhance the efficiency and effectiveness of our support operations.
Key Responsibilities- Develop and implement strategic plans to improve customer satisfaction and loyalty.
- Lead cross-functional teams to ensure ambassador and customer-centricity is embedded across the organisation.
- Transform customer feedback into actionable insights and recommendations for product improvements.
- Champion the Ambassador and Customer journeys, ensuring every interaction meets customer expectations.
- Define, analyse, and report key success metrics to inform business decisions.
- Shape the future growth of the team, leading strategic planning and team management.
- Proven experience in a leadership CX role, with a track record of developing and executing strategies.
- Strong analytical skills, attention to detail, and process efficiency.
- Ability to think strategically and align CX initiatives with organisational goals.
- Proficiency in using Zendesk and experience with AI-driven customer support solutions.
- Outstanding interpersonal skills and excellent communication and collaboration skills.
Tropic Skincare is a certified vegan, cruelty-free, and CarbonNeutral beauty business that empowers communities across the globe. We're committed to creating a healthier, greener, and more empowered world.
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Head of Customer Advocacy
3 weeks ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout the Role:We're seeking a forward-thinking leader to shape the future of our Ambassador and Customer Support HQ team. As the Head of Customer Experience, you'll embody our excellent reputation, drive growth, and champion exceptional service. You'll be responsible for inspiring and empowering our HQ team, designing and implementing strategic plans, and...
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Head of Ambassador
4 weeks ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout the RoleWe're seeking a strategic and customer-centric leader to head our Ambassador and Customer Support team. As the Head of Ambassador & Customer Support, you will be responsible for developing and implementing strategies to enhance the efficiency and effectiveness of our Ambassador and Customer support initiatives.Key ResponsibilitiesLead the...
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Customer Experience Manager
1 week ago
Croydon, Greater London, United Kingdom Clarion Housing Full timeCompany OverviewClarion Housing is undergoing a major transformation programme called Connect. This initiative aims to improve housing management, increase the speed of housing people, enhance customer enquiry handling, and make frontline workers more visible.Salary: £102,357 per annum (based on a salary range of £97,414 to £106,547 in London, plus a...
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Head of Ambassador
4 weeks ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout the RoleWe're seeking a seasoned leader to spearhead our Ambassador and Customer Support team. As the Head of Ambassador & Customer Support, you'll be responsible for driving strategic initiatives that enhance the efficiency and effectiveness of our support initiatives.Key ResponsibilitiesLeadership & Management: Inspire and empower the HQ team with...
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Head of Year Leader
1 month ago
Croydon, Greater London, United Kingdom Wayman Group Full timeHead of Year OpportunityWayman Education is seeking an exceptional Head of Year to join a highly regarded secondary school in Croydon, South London. This is a fantastic opportunity for a passionate and experienced educator to provide leadership, guidance, and support to a dedicated group of teachers and students.Key ResponsibilitiesProvide visionary...
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Executive Head Chef
4 weeks ago
Croydon, Greater London, United Kingdom Chartwells - Main Full timeExecutive Head ChefAt Chartwells - Main, we're seeking an exceptional Executive Head Chef to lead our culinary team. As a key ambassador for our food offer, you'll drive innovation and quality, staying ahead of current trends. This is a fantastic opportunity to make a name for yourself in the contract catering industry.Key Responsibilities:Plan, organise and...
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Customer Experience Manager
3 weeks ago
Croydon, Greater London, United Kingdom Daniel Owen Ltd Full timeAt Daniel Owen Ltd, we are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our team, you will play a vital role in ensuring the highest level of customer satisfaction and quality in our home-building process.Based in Croydon, this role offers a unique blend of office and home working, with Tuesdays, Wednesdays, and...
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Customer Experience Advisor
2 months ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
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Customer Experience Advisor
2 months ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
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Customer Experience Specialist
1 month ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout the RoleWe're seeking a highly skilled Customer Experience Specialist to join our dynamic Ambassador and Customer Experience team at Tropic Skincare. As a key member of our team, you'll be responsible for delivering exceptional customer service and support to our customers and ambassadors.Key ResponsibilitiesResolve customer and ambassador queries,...
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Customer Experience Specialist
4 weeks ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Collaborate with other departments to ensure...
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Department Head
4 weeks ago
Croydon, Greater London, United Kingdom Future Education Full timeHead of Middle DepartmentWe are seeking an exceptional leader to join our team at an SEN School in Croydon. As Head of Middle Department, you will be responsible for delivering bespoke education to pupils with complex health needs, physical disabilities, and associated learning difficulties.About the RoleDeep understanding of the needs of pupils with complex...
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Customer Experience Associate
3 weeks ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout the RoleAt Tropic Skincare, we're on a mission to create a healthier, greener, more empowered world. As a key member of our Ambassador and Customer Experience team, you'll play a vital role in helping us achieve this vision.As a dedicated Customer Experience Associate, you'll be the go-to expert for our Ambassadors and customers, providing top-notch...
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Customer Experience Specialist
3 weeks ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout the RoleWe are seeking a skilled Customer Experience Specialist to join our dynamic Ambassador and Customer Experience team at Tropic Skincare. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our customers and ambassadors.Key ResponsibilitiesResolve customer and ambassador queries,...
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Customer Experience Specialist
4 weeks ago
Croydon, Greater London, United Kingdom Vodafone Full timeWhat we're looking for:We're seeking a motivated and sales-oriented Retail Adviser to join our team in our Vodafone Croydon store. In this role, you'll interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered. You'll also do your utmost to help resolve any issues a customer may have, right...
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Customer Experience Ambassador
1 day ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout Tropic SkincareTropic Skincare is a dynamic and innovative company that offers a wide range of award-winning skincare and beauty products. Founded by Susie, our CEO, as a teenager selling homemade body scrubs at Greenwich Market, we have grown into one of the UK's fastest-growing beauty businesses.Our brand is certified vegan, cruelty-free, and...
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Customer Experience Liaison
4 weeks ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our dynamic Ambassador and Customer Experience team at Tropic Skincare. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring every interaction with our customers and ambassadors is nothing short of stellar.Key...
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Group Leader
3 weeks ago
Croydon, Greater London, United Kingdom Camp Beaumont Full timeActivity Team MemberAt Camp Beaumont, we're seeking a dynamic and enthusiastic individual to join our activity team as a Group Leader. As a key member of our team, you'll play a pivotal role in creating unforgettable experiences for children.About the Role:As a Group Leader, you'll be responsible for leading group activities for children aged 3-14 during...
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Customer Experience Specialist
3 weeks ago
Croydon, Greater London, United Kingdom Vodafone Full timeKey Responsibilities:We are seeking a highly motivated and sales-oriented individual to join our team as a Customer Experience Specialist. In this role, you will interact directly with customers, understand their needs, and build trust to create a personal experience.Requirements:We are looking for someone with a mature mindset, enthusiasm, energy, and...
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Housing Customer Service Team Leader
2 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleWe are seeking a Customer Service Team Leader to lead a team of Customer Service Advisors in our Housing Contact Centre. The successful candidate will be responsible for delivering a responsive and accessible repairs service, improving customer satisfaction, and deploying resources to deal with peak demands.Key ResponsibilitiesMonitor service...