Digital Solutions Strategist

4 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Vodafone Full time
Location: Flexible, with a blend of office and home working.
Salary: An estimated salary for this role is £90,000 - £110,000 per annum, depending on experience.
Working Hours: Full time 37.5 hours per week, Monday to Friday.
Duration: 12 months FTC.

Vodafone UK seeks an experienced Digital Product Manager to lead the development and implementation of our new UCCaaS platform. As a key member of our Digital team, you will be responsible for defining the product vision, roadmap, and strategy for our Omni-Channel capability, driving customer experience excellence and exceeding challenging KPIs.

You will work closely with cross-functional teams to deliver business cases, develop strategic direction, and manage budget spend. Your expertise in digital self-service and customer service will be essential in defining and delivering world-class experiences through seamless technology integration across platforms and channels.

This is a unique opportunity to make a significant impact at senior leadership level, articulating the product vision and programme of work as required. You will be a focal point of contact for the business and expert on our UCCaaS platform (Genesys), working with stakeholders across Digital and the wider business to define the Product Roadmap.

The successful candidate will have a strong ability to define and deliver business cases, drive value for customers and business, and possess excellent presentation, communication, and stakeholder management skills. Experience leading a cross-functional team and evidence of strong analytical skills to measure impact and identify trends are also essential.

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