Customer Support Officer, Stowmarket
4 weeks ago
We are seeking a dedicated and customer-focused individual to join our Customer Support Team as a Customer Support Officer. The successful candidate will provide excellent customer service in a fast-paced environment, handling high volumes of telephone enquiries and resolving customer queries efficiently.
The role will involve working on a rota basis across Stowmarket, Sudbury, Shotley, and Hadleigh, providing support to residents and communities. The ideal candidate will be an excellent communicator, able to understand situations and develop solutions to problems using their own initiative.
We offer a range of benefits, including great opportunities for learning and development, generous leave entitlement, and a competitive Local Government Pension Scheme. Our team members enjoy an ongoing commitment to learning, development, and creativity, and we believe in putting the customer at the heart of everything we do.
About UsBabergh and Mid Suffolk District Councils provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. With picturesque market towns, 60 conservation areas, and two Areas of Outstanding Natural Beauty within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits of Working for Us- Great opportunities for learning and development
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays)
- Competitive Local Government Pension Scheme
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options
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