Front Desk Associate

3 days ago

Orpington, Greater London, United Kingdom Love Recruitment Full time
About the Role

We are looking for a Sales Receptionist to provide a first-class experience to members, prospective members and visitors to our health club.

The successful candidate will have experience, energy and enthusiasm to assist in the management of day-to-day operations.

You will be responsible for assisting the General Manager in the general running of all aspects of the club with specific emphasis on the sale of new memberships and ensuring all members are having a great experience whilst members of the club.

This is a part-time position with scope for growth to full-time and is available for a start immediately.

Shifts will be based on requirements of the club and would be looking for someone flexible to work evenings and weekends.

Responsibilities:

  • Grow a pipeline of new prospects, drive new membership sales and retain existing members
  • Create an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
  • Provide exceptional customer service experience to all members and guests
  • Greet members and users of the gym as they come through reception
  • Check in members where required and verify membership details
  • Register prospective members and guide them to the correct person
  • Enrol new members and assist current members with their queries
  • Provide information on classes and availability
  • Handle questions about renewal and cancellation of memberships
  • Ensure the safety and security of members, guests and staff at all times

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