Front Desk Customer Service Representative

2 days ago


Orpington, Greater London, United Kingdom Love Recruitment Full time
Job Title: Front Desk Customer Service Representative

We are looking for a talented and enthusiastic Front Desk Customer Service Representative to join our team at Snap Fitness Dartford

As a Front Desk Customer Service Representative, you will be responsible for providing exceptional customer service to members, prospective members, and visitors. You will assist the General Manager in managing day-to-day operations, focusing on new membership sales and member retention.

Key responsibilities include:
  • Growing a pipeline of new prospects and driving new membership sales
  • Creating an excellent first impression with a warm welcome, tidy appearance, and pleasant manner
  • Providing exceptional customer service to all members and guests
  • Greeting members and users, checking in members, and verifying membership details
  • Registering prospective members and guiding them to the correct person
  • Enrolling new members and assisting current members with queries
  • Providing information on classes and availability
  • Handling questions about renewal and cancellation of memberships
  • Ensuring the safety and security of members, guests, and staff
  • Handling telephone enquiries and supporting the Gym Manager with member retention calls
  • Recording and keeping clear and accurate records of queries, complaints, lost property, and repairs
  • Undertaking other duties such as keeping on top of cleaning duties


Requirements:

We seek candidates with passion for customer service, friendly and approachable nature, cooperative, positive, and optimistic attitude, good team working skills, proactive approach to tasks, excellent customer service skills, highly organised and able to prioritise, ability to work with a diverse range of people, able to prioritise work, handle pressure, and take confident day-to-day decisions, ability to maintain a professional appearance and behaviour, ability to communicate effectively in person, in writing, and over the telephone, willingness and ability to occasionally work outside normal office hours, willingness to work flexibly in response to changing organisational requirements.

Salary: £26,000 - £31,000 per annum depending on experience.

This is a full-time position.

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