Regional Operations Manager

3 weeks ago


Kent, United Kingdom Churchill Estates Management Ltd Full time

About the Role

We are seeking a skilled Area Manager to oversee our retirement housing developments in the Kent area. As a key member of our team, you will be responsible for delivering a high-quality management service, ensuring exceptional customer satisfaction, and achieving targeted profitability.

Key Responsibilities

  • Manage a team of Lodge Managers to ensure seamless customer service and operational efficiency.
  • Develop and maintain strong relationships with external landlords and residents, addressing their needs and concerns.
  • Control expenditure, produce budgets, and accounts for presentation to lessees, negotiating with contractors and overseeing their performance.
  • Support team members' professional development, conduct regular performance reviews, and lead recruitment processes.
  • Work from home with extensive travel across the Kent region, adhering to a standard working schedule.

About You

We are looking for a confident, friendly, and highly organized individual with excellent communication skills and experience in leasehold property management. You should be able to handle conflict, problem-solve, and develop relationships with internal and external stakeholders at all levels. A good working knowledge of leasehold property management and building structures is advantageous, as is a recognized property management qualification.

What We Offer

  • Competitive salary and company car or cash allowance.
  • Annual leave entitlement of 24 days + Bank Holidays.
  • BUPA Healthcare and company pension contribution.
  • Life assurance and professional development opportunities.

About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people. Join us and be part of a professional, award-winning, customer-focused team that shares our values of Trust, Openness, Respect, Communication, and Honesty.



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