Regional Operations Manager
3 weeks ago
About the Role
We are seeking an experienced Area Manager to oversee our retirement housing developments in the Kent area. As a key member of our team, you will be responsible for delivering a high-quality management service, ensuring exceptional customer satisfaction, and achieving targeted profitability.
Key Responsibilities
- Manage a team of Lodge Managers to ensure excellent customer service and operational efficiency.
- Develop and maintain relationships with external landlords and residents, promoting a positive and supportive community environment.
- Control expenditure, produce budgets, and accounts for presentation to lessees, and negotiate with contractors to ensure value for money.
- Support the professional development of your team, conduct regular performance reviews, and lead on recruitment processes.
- Oversee the performance of contractors and ensure compliance with company policies and procedures.
About You
We are looking for a confident, friendly, and self-motivated individual with excellent communication and problem-solving skills. You will have a proven track record in management, with experience in leasehold property management and building structures. A recognised property management qualification and membership of RICS or IRPM would be advantageous.
What We Offer
- Competitive salary and company car or car allowance.
- Annual leave entitlement of 24 days + Bank Holidays.
- BUPA Healthcare and company pension contribution.
- Life assurance and professional development opportunities.
About Us
Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people. Join us and be part of a professional, award-winning, customer-focused team.
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