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Senior Network Engineer
1 month ago
Job Summary:
We are seeking a highly skilled Senior Service Engineer (Network) to join our team at ITPS. As a critical technical role, this position demands broad technology expertise, including responsibility for patch management to ensure system security and conducting technical deployments and system upgrades with minimal disruption.
Key Responsibilities:
- Monitor and maintain network devices to drive operational stability.
- Fault diagnosis and resolution, providing remote support when required.
- Resolve customer queries thoroughly to ensure minimum chance of reoccurrence.
- Meeting service level agreements and deadlines.
- Delivering a high-quality customer experience with excellent communication and customer care.
- Working effectively as part of the service team, often unsupervised.
- Provide information required for customer reports.
- Lead/support in customer meetings with either the SDM, Team Leader or the Account Manager.
- Provide customer support documentation (Regularly review and keep up to date).
- Regularly review customer infrastructure and suggest improvements.
- Develop written work instructions that can be followed by colleagues when required.
- Assist and advise colleagues and peers to share knowledge and experience in resolving technical issues.
- Active participation in continuous improvement activities and any training required for the role.
- Complete daily timesheets in line with company requirements.
- Attend customer sites where necessary.
- Have a flexible approach to shift working.
Requirements:
- Professional certifications in networking such as CCNA/CCNP, Meraki CMNA/CMNO, or Fortinet NSE are highly desirable.
- Minimum of 3-5 years of experience in network engineering, with specific expertise in Meraki, Cisco, and Fortinet products.
- Proven experience in managing complex networks in a multi-vendor environment.
- Strong understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
- Solid experience with network security practices, VPNs, and firewall configuration and management.
- Excellent troubleshooting skills and the ability to resolve issues efficiently.
- Ability to work independently as well as collaboratively in a team environment.
- Strong communication and documentation skills.
What We Offer:
- Hybrid/flexible working
- Perkbox membership
- 27 days annual leave plus bank holidays
- 7% Company pension contribution scheme
- Individual training & development plans
- A friendly working environment
How to Apply:
Please submit an up to date CV to careers@itps.co.uk if this position sounds of interest to you.
