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Multinational Claims Adjuster
2 months ago
About the Role
We are seeking a highly skilled Claims Adjuster to join our Multinational Claims team at QBE Management Services (UK) Limited. As a Claims Adjuster, you will be responsible for efficiently handling a dedicated case load of UK claims for a portfolio of Multinational customers up to a maximum of £500,000 in claims value.
Key Responsibilities
- Accurately triage and manage claim files through to settlement, prioritizing new and existing work appropriately
- Enthusiastically seek to establish liability and indemnity on all claims
- Deliver a world-class service to customers
- Handle all UK claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible
- Handle overseas claims which fall under the Master policy in the UK
- Provide technical support and decision-making authority for overseas claims handling outside of local network authority
- Produce ad-hoc claims reports for stakeholders as required
- Provide customer oversight for a portfolio of major multinational customers
- Be part of a market-leading claims team with a focus on quality customer service
- Take telephone calls and action letters
- Develop and maintain an in-depth knowledge of legal & regulatory matters
About You
- Have broad experience (minimum of 3 years) of handling cradle to grave claims within commercial lines, whether EL, PL background or complex motor personal injury background or commercial property claims
- Previous experience managing any Financial or Specialty lines claims would be beneficial but not essential, full training can be provided
- Experience of a multinational insurance environment preferred but not essential, full training can be provided
- Developed investigation and negotiation skills with good analytical skills
- Relationship management skills with the ability to work on own initiative
- Effective workload organisation skills, with the ability to work under pressure
- Comfortable with manipulating data and producing reports with ability to use MS Office applications, Word and Excel
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours
- Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary
- Private medical insurance - we fund fully comprehensive private medical cover for you and all the family
- Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes
- Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000
