Debt Resolution Specialist

3 weeks ago


London, Greater London, United Kingdom Utility Warehouse Full time

Role Overview


As a Debt Solutions Advisor, you will be working closely with customers who are experiencing difficulties in paying their utility bills. Your role will be to provide support, advice, and solutions to help customers get back on track with their payments.



Key Responsibilities

  • Solve customers' problems from start to finish
  • Contact customers to help resolve ongoing payment issues on their account
  • Conduct health checks for repayment arrangements and advise on any payment revisions/amendments which need to be made
  • Ensure that customers with repayment arrangements are comfortable with their plans
  • Identify vulnerable customers and offer additional support to them - including referrals to citizen's advice or debt charities where appropriate
  • Address customers' ability to pay regarding the unbarring and the reconnection of their telco services
  • Some calls require the need for an Income & Expenditure to be completed with our customers identified as being 'Medium' risk


Benefits

  • Competitive salary of £26,500 per annum
  • 33 days holiday inclusive of Bank Holidays
  • Full induction and all the kit you need to do your job
  • Discount on our services and you get our coveted Cashback Card for free
  • Share options and Save As You Earn Scheme
  • Matched contribution pension scheme and life assurance up to 4x your salary
  • Employee Assistance Programme including free counselling and legal advice
  • Free virtual GP service plus discounts on healthcare and medical cash plans
  • Enhanced family-friendly policies, designed to help you and your family thrive
  • Lots of opportunities to have fun with your team throughout the year, virtually and in person
  • Ongoing learning, development and training to ensure you thrive in your role


About Utility Warehouse


Utility Warehouse is a company that provides utility services to customers. We are committed to helping our customers get the best value for their money and provide a range of services to support them.



What We Offer


We offer a range of benefits to our employees, including a competitive salary, generous holiday allowance, and opportunities for career development and progression. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive.



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