Client Care Advisor

1 day ago


Leamington Spa, Warwickshire, United Kingdom NHS Full time
Join Our Team as a Client Care Advisor

We are seeking an experienced Client Care Advisor to join our team at British Pregnancy Advisory Service (BPAS). As the first point of contact for our clients, you will play a vital role in providing exceptional customer care and support.

**About Us:** BPAS is the UK's largest independent women's reproductive healthcare charity. We work closely with the NHS across the country, providing abortion, contraception, STI testing, and treatment. Our dedicated team is passionate about delivering evidence-based, not-for-profit care reproductive healthcare.

**Job Description:** In this role, you will be responsible for providing accurate and empathetic information to our clients via phone calls. You will also handle client inquiries, resolve issues, and offer guidance on available services. Your excellent communication skills and problem-solving abilities will ensure that our clients receive the best possible support.

**Required Skills and Qualifications:** To succeed in this role, you will need:

  • A strong understanding of reproductive health and related topics
  • Excellent communication and listening skills
  • Proven experience in telephone work or customer-facing roles
  • IT literacy and ability to navigate our systems

**Salary and Benefits:** We offer a competitive salary of £22,431-£28,609 per annum, depending on experience. As part of our benefits package, you will also receive access to our employee benefits program through BHSF, which includes special health and wellbeing services, lifestyle offers, and more.


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