Customer Service Delivery Specialist

3 days ago


Harlow, Essex, United Kingdom Wincanton Full time

About the Role:


As a Customer Service Delivery Specialist, you will play a crucial role in ensuring customer satisfaction by delivering furniture products safely and providing exceptional service.


You will be responsible for transporting furniture products from warehouses or distribution centres to customers' residences, while maintaining compliance with vehicle weight limits, vehicle dimensions, and other legal requirements specified by the Driver and Vehicle Standards Agency (DVSA) and other regulatory bodies.


Key Responsibilities:



  • Perform daily vehicle walk round checks, including checking fluid levels, tyre pressure, and ensuring overall vehicle roadworthiness.
  • Comply with tachograph rules and regulations governing driving hours, rest breaks, and working time directives to ensure road safety and driver well-being.
  • Maintain awareness of road conditions, weather forecasts, and potential hazards to ensure the safety of oneself and other road users.
  • Safely load and unload goods onto and from the vehicle, ensuring proper distribution of weight and securing the cargo to prevent shifting during transit.
  • Ensure the security of the vehicle and its contents, including when parked, by using locks, alarms, or other security measures as required.

Requirements:



  • A valid LGV, HGV Class 2 licence or 7.5t grandfather rights licence.
  • A valid Digital Tachograph card.
  • An up-to-date Driver Qualification Card (Driver CPC).
  • No more than 6 points endorsed on your driving licence.
  • An up-to-date DBS check.

Benefits:


We offer a competitive salary of £30,000 - £35,000 per annum, depending on experience, plus benefits package including pension scheme, life assurance, and annual leave.


This is a full-time position, working approximately 40 hours per week, with flexibility in work hours may be required to accommodate operational needs and respond to emergencies or unplanned events outside of regular business hours.


About Us:


Wincanton is a leading supply chain partner offering integrated logistics services to some of the UK's best-known retailers and manufacturers.


We are committed to providing excellent service to our customers, investing in our people, and promoting sustainability throughout our operations.



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