Supplier Contact Lead

2 weeks ago


Manchester, United Kingdom Rullion Limited Full time
Job Overview

The Supplier Contact Lead will work closely with the Supplier Disputes & Queries Team Leader to ensure efficient handling of supplier queries and disputes within the Payments & GFR Invoice Matching team.

Key Responsibilities:
  • Team Management & Resource Allocation: Manage the team's workload and resources to ensure timely responses to supplier queries and effective day-to-day operations.
  • Stakeholder Collaboration: Build strong relationships with stakeholders across the Source-to-Pay (S2P) team, Commercial teams, and beyond to ensure suppliers receive the service they are entitled to.
  • Escalation Management: Serve as a referral point for escalations, ensuring they are managed, documented, and resolved within the set SLAs.
  • Performance Monitoring: Oversee the recording and reporting of SLAs and KPIs in an accurate and timely manner.
  • Process Improvement: Evaluate and improve existing processes to enhance controls, mitigate risks, and ensure the team follows agreed procedures.
Requirements:
  • Experience with reconciliation and journal posting
  • Knowledge of SAP is highly desirable
  • Strong ability to influence and manage relationships with internal and external stakeholders
  • Expertise in implementing controls within processes to manage risks effectively
  • Proven experience in clearing outstanding balances and resolving queries with customers
  • Strong continuous improvement mindset, with the ability to drive change
  • Ability to work to deadlines and deliver results within set timeframes
  • Advanced Excel skills, including VLookups and Pivot Tables
About Rullion Limited

Rullion Limited is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base.


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