Supplier Contact Lead

6 months ago

Manchester, United Kingdom Coop Full time

**Supplier Contact Lead**

£26,000 to £30,000 plus great benefits (Work Level 6B)

Manchester City Centre, hybrid

We’re looking for a Supplier Contact Lead to join our Source to Pay team within Co-op Business Services (CBS). In this role you’ll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

We’ll look to you to manage and report on service level agreements (SLA) and key performance indicators (KPIs) and making sure the team are working effectively to document processes on a day-to-day basis. You’ll support our contact management team to make sure we have the right resource to cover and provide a brilliant service across all our contact services.

**What you’ll do**
- Manage the team’s resources to make sure accurate and timely responses and actions are delivered to supplier queries
- Work with other areas of source to pay and the wider CBS team to make sure our suppliers get a great level of service
- Support the team as a referral point on supplier queries
- Manage, document, and resolve any escalations from the team within the set SLA’s
- Make sure SLA’s and KPI’s are managed and understood by the team
- Oversee the quality of the responses and resolutions on the supplier portal
- Assess and improve the controls within the processes to make sure that any risks are managed and negated

**This role would suit people who have**
- Experience in managing workload, a team and keeping to and reporting on SLA’s and KPI’s
- The ability to influence and manage internal and external partner relationships
- A strong continuous improvement mindset
- Experience in delivering against timescales and deadlines
- Good Microsoft Excel skills

**Why Co-op?**

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development
- Wagestream app - giving you access to a percentage of your pay as you earn
- YuLife app - rewarding you for exercising with discounts and vouchers for your favourite brands

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

**Building a diverse environment**

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

**#CBSjobs

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