Retail Team Leader
3 weeks ago
**Job Summary**
Deichmann are seeking a dedicated and enthusiastic Retail Supervisor to join the team in our Telford store. As a key member of the store management team, you will play a vital role in delivering an exceptional shopping experience to our customers.
**Key Responsibilities**
* Lead and supervise the store team in the absence of the Store Manager.
* Open & close the store, including cashing up and completion of associated administrative duties.
* Offer excellent levels of customer service and have a strong product knowledge.
* Lead by example, by recommending and promoting complimentary products with each sale.
* Assist management in leading the team, to achieve store sales targets and KPI's.
* Support team members as and when required.
* Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
* Process stock deliveries and store transfers.
* Deal with customer queries and complaints.
**Personal Characteristics**
* Able to take direction from management regarding additional tasks and duties.
* Previous supervisory experience including cashing up and banking.
* Self-motivated, with a positive, can-do attitude.
* Ability to supervise, motivate, coach and work with a team.
* Strong interpersonal and communication skills.
* Willingness to approach and serve all customers.
* The drive to exceed monthly performance targets.
* Methodical approach to completing daily tasks – including stock SKU management.
* High levels of attention to detail.
* The ability to work both individually and as part of a diverse team.
* The commitment to work 25 hours per week and the flexibility to work any day (Monday - Sunday).
**Salary and Benefits**
Up to £12.64 per hour + non contractual, hourly sales commission.
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