B2B Travel Agent
2 weeks ago
At TOPTALENT, we're seeking a skilled B2B Travel Agent to join our team.
The ideal candidate will be a native Italian speaker, fluent in English (C1 or higher), with previous experience in customer service roles, particularly in the travel and hotel segments.
Proficiency in GDS systems, including Sabre, Amadeus, Galileo, and Worldspan, is essential.
As a key member of our support organization, you will be responsible for providing personalized support to travelers, resolving issues, and staying up-to-date with industry knowledge.
You will also be expected to build meaningful relationships with global teams, provide feedback to product and engineering teams, and meet/exceed KPIs.
- Key Responsibilities:
- Assist travelers with personalized support and resolve issues
- Stay up-to-date with travel industry and platform knowledge
- Build meaningful relationships with global teams
- Provide feedback to product and engineering teams
- Meet/exceed KPIs
Requirements:
- Native Italian speaker with fluent English skills
- Previous experience in customer service roles
- Proficiency in GDS systems
- Metrics-driven and skilled communicator
- Team player with flexibility to work non-traditional shifts
- Resettlement/Legal status to live and work in the UK
Benefits:
- Excellent remuneration package based on experience, skills, and performance
- Dynamic and creative team with positive atmosphere
- Guidance and tools to reach full potential
- Generous medical, dental, and vision benefits
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
To explore this opportunity and more, visit our career page: https://www.careers-page.com/toptalent-2
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