Customer Success Leader
1 day ago
We are seeking a dynamic and experienced Customer Success Leader to join our team at European Tech Recruit. This is an excellent opportunity for someone with a strong technical aptitude and excellent communication skills to drive customer satisfaction, retention, and growth.
The ideal candidate will have proven experience in customer success management, preferably with team leadership responsibilities. You will be responsible for overseeing both pre-sales and post-sales activities, ensuring seamless customer experiences and maximizing the value of our solutions.
Key Responsibilities:- Foster a collaborative and high-performing team culture that prioritizes effective communication, knowledge sharing, and individual development.
- Oversee team performance, providing guidance, coaching, and feedback to ensure consistent delivery of exceptional customer experiences.
- Implement robust people management processes and procedures, including leave management, attendance tracking, and regular team communication.
The salary for this role is estimated to be around £60,000 - £80,000 per annum, depending on experience. If you are passionate about customer satisfaction and have a drive to exceed expectations, please apply.
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