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Product Experience Specialist
2 months ago
Our company, YourPrime, is seeking a highly skilled Legal Software Product Specialist to join our team. As a key member of our team, you will be responsible for providing expert software training and support to our law firm clients.
Key Responsibilities:- Manage software migration projects to ensure seamless transitions and high levels of client satisfaction.
- Deliver customized training to law firm staff at all levels, using a range of formats including one-on-one and group sessions.
- Develop and nurture client relationships, offering advice on best practices to optimize the use of our software solutions.
- Conduct training needs assessments and implement client-specific training requirements to ensure effective learning outcomes.
- Provide ongoing telephone-based training and product support after migrations are complete.
- Oversee the onboarding process for new clients, managing all aspects of the related project work.
- Keep client-facing documentation and learning platforms updated with the latest course materials and software information.
- Participate in pre-release testing of new software features to ensure they meet client requirements.
- Gather feedback from clients and identify potential opportunities for new business or software enhancements.
- Experience working in a law firm is essential, preferably in a role such as Legal Cashier, Practice Manager, or In-house Software Trainer.
- A strong understanding of Scottish legal accounts and cashroom procedures is highly desirable.
- Solid experience with legal cashroom management and bookkeeping.
- Confidence in delivering training to professionals at various levels within a law firm.
- Excellent communication skills, including a professional and friendly telephone manner.
- Ability to manage multiple projects efficiently and maintain high levels of organization.
- Willingness to travel across the UK for onsite training, including overnight stays when necessary.
- Strong IT skills, particularly in Windows and Microsoft Office applications, with the capacity to quickly learn and adapt to new systems.
- A solid understanding of the legal sector and the strategic role of technology in enhancing business operations.
- Familiarity with legal practice management systems; prior experience with similar software would be advantageous.
