Network Engineer

1 month ago


Derby, Derby, United Kingdom Perfect People Recruitment Solutions Ltd Full time

Job Summary: We are seeking an experienced Network Engineer to join our Professional Services consultancy network engineering team. The ideal candidate will have a strong background in network engineering, with a focus on cloud and infrastructure consultancy.

Key Responsibilities:

  • Represent the consultancy as a network/cloud engineer providing support operations, assisting with projects, assisting with designs/implementation and pre-sales.
  • Maintaining relationships with existing clients.
  • Work closely with other MSPs and technology partners to ensure agreed service levels are being met.
  • Ensure the provision of stable and secure communications infrastructure within agreed service levels.
  • Provide 2nd and 3rd line support services to ensure timely resolution of assigned incident and problem tickets.
  • Plan and implement managed changes and maintenance works to IT infrastructure, involving other internal or external service providers as required and following internal change management processes.
  • Quality Assurance, where relevant, of change management (RFC) documentation pertaining to voice, data, cloud, automation and security infrastructure.
  • Ensure sufficient capacity at all times through proactive monitoring of the network, maintenance of relevant information, reporting and documentation systems and by exposure to changes to systems and business requirements.
  • Contribute capacity planning expertise to project activities in order to ensure that sufficient capacity is available to support the planned introduction or extension of services.
  • Ensure environments are pro-actively monitored/tuned to maintain service availability and performance.
  • Use, and maintain the network management systems, providing reporting data and statistics as required to IT management and to support project planning and development.
  • Assist in providing technical support and direction to project and development teams as required.
  • Contribute to the future direction of infrastructure through keeping up to date with emerging industry developments and trends (eg automation).
  • Ensure infrastructure is secured and managed in line with the standards and governance frameworks, providing supporting information to underpin this as required.
  • Ensure support processes are defined and continuously reviewed, appropriate documentation created and training requirements are identified. Where appropriate prepare and deliver cross team training.
  • Manage infrastructure assets ensuring the correct balance of proactive & reactive maintenance, to deliver optimum service levels.
  • Ensure compliance to IT governance processes. Following, defining and improving process and procedures to ensure full compliance to governance requirements.
  • Adhere to the Change Management processes; ensuring changes are implemented with minimal business impact where possible and to ensure risk and impact is considered. Define the critical application events to understand the impact/key aspects of Application/Infrastructure changes.
  • Participate in design and technology reviews and provide documentation where needed.
  • Resolve incidents and service requests within SLA's to deliver optimum service to businesses with management of any third parties or partners.
  • Work closely with Incident and Problem Managers on Issues/Investigations/RCA and Resolutions.
  • Escalate issues promptly and effectively - completing the required documentation needed to pass to other Resolver Groups or teams.
  • Implement strategies to manage the scalability and growth of a rapidly expanding environment.
  • Be able to cover on call, shift and weekend work as and when required.
  • Be willing to travel upon the needs of a requirement.

Requirements:

  • Cisco CCNP certified/level
  • Ideally 3 years experience within the networking or cloud sector
  • Routing and switching knowledge
  • Detailed knowledge of IOS/NX-OS
  • Enterprise/Financial Services Networks
  • Cisco Datacentre/Nexus range
  • Palo Alto Firewalls
  • Have worked for a consultancy/MSP/VAR

Nice to Have:

  • WAN technologies (VPLS/MPLS/BGP)
  • Cisco ASA Firewalls
  • Fortinet/Fortigate Firewalls
  • VPN configuration and management
  • NetScaler Load Balancers
  • Solarwinds/Logic Monitor
  • Cloud knowledge (Azure/AWS) - Certificates would be beneficial
  • Infrastructure documentation
  • Network design and implementation
  • Cisco ISE
  • Strong communication skills
  • Highly motivated and enthusiastic
  • Analytical skills

Benefits:

  • Hybrid working
  • Potential for performance bonuses for exceptional effort.
  • Company provided laptop and phone.

Requirements:

  • You need a fast, stable Internet connection.
  • You must be fluent in English.


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