Team Leader

5 days ago


Wrexham, Wrexham, United Kingdom NEC Full time

Job Summary

The Team Leader - Service Delivery will be responsible for leading a team of advisors in the Discretionary Assistance Fund (DAF) service. The successful candidate will have a leadership approach that can nurture effective working relationships with teammates and support the DAF Service Manager in improving performance of advisors.

Key Responsibilities

  • Support the DAF Service Manager in updating NEC and partner systems with appropriate recording of performance metrics
  • Implement operational processes by conducting a 'trial and improvement' approach to instigate further
  • Maintain a high level of communication with team members and DAF Service Manager
  • Aid and support in cross-functional projects as business needs change
  • Promote a healthy and inclusive working environment

Requirements

  • Leadership approach that can nurture effective working relationships with teammates
  • Support the DAF Service Manager in improving performance of advisors
  • Identify and escalate gaps in business processes
  • Identify critical actions to ensure stretched goals are achieved by advisors
  • Monitor daily/weekly/monthly/annual team performance
  • Identify individual performance opportunities for improvement

Qualifications

  • The successful candidate will be required to enroll and complete a Management and Development Qualification, overseen by NEC. In addition to this, they will also complete the Insights Profile Course.

Benefits

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects.

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