Experience Support Assistant

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Diageo Full time
About the Role

The Experience Support Team are critical for the day-to-day tour and tasting experience operations at the Johnnie Walker Brand Home. This position is responsible for stock control, coordinating equipment and supplies preparation, setup, and clean-up of all front- and back-of-house areas that support the tour and tasting experience to ultimately deliver memorable experiences for our guests.

Responsibilities
  • Possess thorough understanding of all tour and tasting experiences' equipment and supply needs.
  • Complete continuous setup and cleanup of tasting rooms and areas for each experience offering; work quickly to reset tasting equipment and supplies throughout various experience areas between each group rotation
  • Maintain clean and orderly visitor-facing areas.
  • Ensure sanitation and cleaning requirements are followed at all times.
  • Continuously monitor tasting equipment and supplies inventory.
  • Accurately record stock levels at the set times in each support area.
  • Assist with ensuring that storage rooms are clean, organized, properly stocked.
  • Monitor tour guide timing to ensure timely rotation.
  • Respond promptly to visitor and staff needs.
  • Complete assignments in a timely manner and within Johnnie Walker Brand Home's standards.
  • Understand and follow all established operating procedures to exceed operational requirements and ensure visitors and staff receive the highest standards of quality, safety, and service at all times.
  • Have a working knowledge of fire extinguisher and first aid kit procedures.
  • Maintain continued interest in the Johnnie Walker Brand Home's exhibits and educational content to better fulfill your duties.
  • Adhere to all Health & Safety and Food Hygiene standards.
  • Assist in the training of new staff.
  • Maintain good attendance and communicate with supervisory staff on scheduling issues.
  • Participate in educational opportunities for personal growth and development, including cross training opportunities.
  • Perform other duties as assigned, such as rotating into other areas like Bar/ Retail to support.

Skills and Experience Required
  • Experience in hospitality, food & beverage, or wine/spirits industry.
  • Deep enthusiasm for whisky and its use within cocktails.
  • Strong Team Player
  • Strong desire to learn more about the Johnnie Walker Brand Home whisky story, brand, and its characteristics.
  • Strong communication and organizational skills.
  • Excellent Time Management skills.
  • Desire to work in a fast-paced environment.
  • Fluent Spoken English, Additional languages are beneficial.
  • Be guided by a customer-first attitude.
  • Be familiar with visitor experience standard methodologies and procedures.

Working with Us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
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