Support Team Leader for Pilgrim Hospital
3 weeks ago
We're enhancing our Emergency Department at Pilgrim Hospital, and we're looking for a talented individual to join our team as a Support Team Leader. The successful candidate will have a natural flair for planning and organisation, with a proven ability to drive performance and create high-performing teams.
Key Responsibilities:
• Lead and manage a team to deliver high-quality support services to the Emergency Department
• Develop and implement effective plans to enhance patient care and improve departmental performance
• Collaborate with colleagues to achieve Trust priorities and targets
• Provide guidance and supervision to junior staff members and ensure they have the necessary training and support to excel in their roles
Person Specification:
Essential:
- Managerial qualification or similar experience
- GCSE (or equivalent) English, Mathematics grades A-C
- ECDL qualification
Essential:
- Significant administrative experience
- Experience of working in a supervisory capacity
- Proven experience and success of change management
- Understands the acute trust environment and the obstacles in achieving Trust priorities.
- Experience in ED or acute medicine
- Previous experience of managing rotas and medical staffing
Essential:
- Comprehensive MS Office skills including Excel experience
- Excellent communication skills, both verbal and written and able to demonstrate good listening skills
- Excellent organisational and problem-solving skills
- Proven ability in supervision of staff
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Flexibility and ability to initiate and co-ordinate change to working practices
- Influence and persuasion skills in order to deal with staff at all levels (including senior medical staff)
- Demonstrate experience of Urgent & Emergency Care targets
- Enthusiastic, highly motivated and committed to a developing service
- Proven ability to work as part of a team and has the ability to empower team members and leads by example.
- Demonstrates confidence when providing advice and support to managers and staff.
- Awareness and Knowledge of the dignity in care agenda.
- Familiarity with medical terminology
- Knowledge of computer systems utilised in the Trust. Medway, Web V etc.
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