Digital Asset Onboarding Specialist

1 day ago

London, Greater London, United Kingdom Copper Full time
About Copper

Copper is a pioneering digital asset technology company dedicated to empowering institutional investors to safely acquire, trade, and store crypto assets. Our cutting-edge solutions are designed to reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets.

At the heart of our offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Our multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications, and even staking pools without the assets leaving the custody.

Our Opportunity

We're seeking an experienced Digital Asset Onboarding Specialist to join our Revenue Department's Client Onboarding team. As a key member of this dynamic team, you'll play a crucial role in guiding clients through the various stages of the onboarding process from inception to go live.

Key Responsibilities:
  • Partner with Sales to drive and monetize the pipeline to ensure revenue targets are met.
  • Become a dedicated point of contact to guide clients through the onboarding lifecycle from inception right through to the point the client is transitioned over to the Relationship Management team.
  • Coordinate client meetings and engage the relevant Copper stakeholders where necessary.
  • Issue clients with a customized onboarding package and serve as their main point of contact for all documentation and onboarding related matters.
  • Partner with the KYC Operations, Compliance, and Legal teams to finalize the AML/KYC due diligence and legal aspects of the onboarding process.
  • Attend weekly calls with relevant internal stakeholders to communicate new clients coming through the pipeline to ensure teams are adequately resourced, key clients prioritized, and client go-live dates or deadlines met.
  • Complete the setup of the client account on the Copper Platform including coding commercials and configuring platform user permissions.
  • Coordinate the introduction of the client to the Copper Relationship Management and Technical Account Management teams.
  • Ensure accuracy of the Salesforce client data included in weekly/monthly dashboard reporting.
  • Partner with the Head of Client Onboarding to identify trends in clients delays and any deficiencies to the current process which will necessitate fundamental changes to the onboarding process.
  • Partner with internal stakeholders to identify and drive automation with the end-to-end onboarding process to ensure scalability and the removal of manual touch points.
Your Experience, Skills, and Knowledge
  • Prior professional experience in a Client Onboarding role.
  • Experience in KYC is advantageous, but training will be provided to the successful candidate.
  • Knowledge and experience working in Salesforce.
  • Understanding of and genuine interest in Crypto, Fintech, and Financial Services.
  • Good presentation skills and confidence to present 1:1 and to small and larger groups.
  • Ability to work cross-functionally and alongside people of differing seniority on a regular basis.
  • Strength in influencing decision making with or without authority and bringing teams to agreement.
Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

  • Holidays: 27 days per annum paid holiday, in addition to bank holidays.
  • Years of Service Days: Employees are awarded one additional day of paid time off per year of service (up to three years).
  • Vitality Health: Medical Insurance: Copper provides all employees with individual cover. Medical history is disregarded, and a 24/7 virtual GP is available (£100 excess per person per year).
  • Dental Insurance: Comprehensive dental cover for preventative, restorative, and emergency treatment.
  • Audiology Cover: Employees can claim back up to 80% of costs, up to £300, for any hearing tests or hearing aids.
  • Optical Cover: £500 optical cover (through Vision Express) or 80% reimbursement up to £300 for any other optician.

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