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Technical Claims Specialist
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Technical Claims Specialist
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Claims Specialist
2 months ago
We are seeking a skilled Claims Advisor to join our Life Insurance Claims team in Cardiff. As a Claims Advisor, you will play a critical role in ensuring that our customers receive timely and sensitive support during the claims process.
Key Responsibilities:- Customer Communication: Respond to customer inquiries and provide updates on their claims in a professional and empathetic manner.
- Claims Resolution: Investigate and resolve claims in accordance with company policies and procedures.
- Documentation and Record-Keeping: Maintain accurate and up-to-date records of customer interactions and claims progress.
- Collaboration and Teamwork: Work closely with internal stakeholders, including underwriters, medical professionals, and other claims teams, to ensure seamless claims processing.
- Problem-Solving and Critical Thinking: Analyze complex claims scenarios and develop effective solutions to resolve customer issues.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Empathy and Customer Focus: A strong customer-centric approach, with the ability to understand and address customer concerns and needs.
- Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple claims simultaneously, and meet deadlines.
- Technical Skills: Proficiency in using desktop software, including Microsoft Office, and ability to learn new systems and processes.
- Competitive Salary and Benefits: A competitive salary and benefits package, including a performance-related bonus plan and valuable share schemes.
- Opportunities for Growth and Development: Opportunities for career advancement and professional growth, with a focus on developing skills and expertise.
- Collaborative and Supportive Work Environment: A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
