Claims Specialist

3 weeks ago


Cardiff, Cardiff, United Kingdom New Law Full time
Claims Handler Job Description

We are seeking a skilled Claims Handler to join our team at NewLaw Solicitors. As a Claims Handler, you will be responsible for managing claims related to small claims, uninsured losses, and more serious injuries resulting from road traffic accidents.

Key Responsibilities:
  • Manage client interactions via phone, ensuring a calming and supportive presence that guides clients through the claims process.
  • Process and advance claims during each conversation, utilizing comprehensive training to stay composed, professional, and empathetic.
  • Collaborate with colleagues to share ideas and provide exceptional service to clients.
  • Utilize strong attention to detail and problem-solving skills to gather and document accurate information quickly and efficiently.
Requirements:
  • A genuine passion for delivering excellent customer service.
  • A friendly, professional telephone manner that makes clients feel at ease.
  • Strong attention to detail and problem-solving skills.
  • The ability to gather and document accurate information quickly and efficiently.
  • A team player who enjoys sharing ideas and collaborating with colleagues.
What We Offer:
  • A competitive salary of £22,369.35 - £24,300 depending on experience, plus bonus potential.
  • 24 days of annual leave, rising to 26 with length of service, plus public holidays and an extra day off for your birthday.
  • A pension scheme with 3% Employer Contributions.
  • Access to a range of benefits, including a save-as-you-earn scheme, employee referral scheme, free life assurance, and more.

About NewLaw Solicitors:

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence, and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. We're part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.


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