Customer Service Representative

1 day ago

Croydon, Greater London, United Kingdom Clarion Housing Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Executive to join our Sales team at Clarion Housing Group. As a key member of our team, you will be responsible for delivering exceptional customer service and sales support to our customers.

Key Responsibilities
  • Provide high-quality customer service and support to customers via various channels, including telephony, email, and web services.
  • Manage customer enquiries and handle them effectively, proactively, and positively, ensuring accurate information is provided and inquiries are managed efficiently in accordance with targets.
  • Utilize CRM systems and telephony software to manage customer interactions and maintain accurate records.
  • Work collaboratively with colleagues to achieve sales targets and provide excellent customer service.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful guidance to customers.
Requirements
  • Proven track record in delivering positive outcomes for customers and managing customer expectations with excellent communication skills.
  • Experience using telephony and CRM systems, with a strong understanding of customer service principles and practices.
  • Excellent organisational skills and ability to prioritise workload to meet targets and deadlines.
  • Proficient in using Microsoft packages, such as Outlook, Excel, and Word.
  • Ability to work well within a team environment and demonstrate a professional and approachable attitude.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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