Excellence in Disaster Recovery Manager

5 days ago


Taunton, Somerset, United Kingdom Servpro Industries, Inc. Full time

Key Performance Indicators (KPIs):

The successful Restoration Operations Director will be measured against the following KPIs:

  • Customer Satisfaction: Achieve a minimum customer satisfaction rating of 90%.
  • Project Timeliness: Complete 90% of projects within the scheduled timeframe.
  • Quality of Work: Maintain a quality rating of 95% or higher.
  • Revenue Growth: Achieve a minimum revenue growth rate of 10% annually.

Requirements:

  • Education: Bachelor's degree in Business Administration, Project Management, or related field.
  • Experience: At least 5 years of experience in restoration operations, project management, or related field.
  • Certifications: IICRC certifications preferred but not required.
  • Physical Demands: Valid driver's license and ability to lift a minimum of 50 pounds regularly, up to 100 pounds with assistance.

Salary Range:

$70,000 - $100,000 per year, depending on experience.



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