Home Emergency Assistant

1 week ago


London, Greater London, United Kingdom Brackenberry Full time

We are seeking a Home Emergency Assistant to join our team in supporting vulnerable individuals in their homes. As a key member of our team, you will be responsible for providing critical support and assistance during emergency situations.

Job Description

The successful candidate will work closely with local authorities to deliver emergency out-of-hours services, customer support, and out-of-hours services for Lewisham Borough Council. This involves attending homes, providing first aid when necessary, and ensuring that people's homes are left secure after visits.

You will work flexible shift patterns, including overnight, weekends, and bank holidays, and be required to adapt to changing circumstances. We value professionals who are empathetic, proactive, and able to work independently.

Main Responsibilities
  • To deliver emergency out-of-hours services, customer support, and out-of-hours services for Lewisham Borough Council.
  • To attend homes, provide first aid when necessary, and ensure that people's homes are left secure after visits.
  • To work shift patterns, including overnight, weekends, and bank holidays.
  • To install equipment in people's homes, collect information, and complete necessary paperwork.
Requirements
  • Experience of working shifts and adapting to flexible hours.
  • Ability to handle distressed, irate, or aggressive individuals in a calm and tactful manner.
  • Previous experience in Telecare or call handling roles or working with older or vulnerable people.

Estimated Salary: £18,640 - £23,334 per annum (based on 40 hours per week)


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