Senior IT Support Specialist
5 days ago
Job Summary: We are seeking an experienced 2nd Line IT Engineer to join our team at Identify Solutions. As a key member of our technical team, you will be responsible for designing and delivering cloud solutions to new and existing customers.
About the Role: As a Senior IT Support Specialist, you will be the primary point of contact for clients, providing technical expertise and support to resolve system and network issues. You will also be responsible for leading IT delivery projects, working closely with our team of IT Technicians to ensure seamless project execution.
Key Responsibilities:
- Client Support: Provide technical guidance and support to clients, either face-to-face or over the phone, to help set up systems or resolve issues.
- Troubleshooting: Diagnose and solve hardware or software faults, replacing parts as required.
- Cloud Solutions: Design and deliver cloud solutions to new and existing customers, leveraging expertise in Microsoft 365 Administration and Troubleshooting.
- Project Leadership: Lead IT delivery projects, working closely with our team to ensure successful project execution.
Requirements:
- Technical Expertise: Experience with Microsoft 365 Administration and Troubleshooting, as well as implementing Microsoft Azure (IaaS) solutions and Windows Server Technologies.
- Communication Skills: Excellent telephone manners and communications skills, with a strong customer service focus.
- Problem-Solving: Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues.
What We Offer: As a Senior IT Support Specialist at Identify Solutions, you will have the opportunity to work with a dynamic team, delivering cloud solutions to clients across the region. You will also have access to ongoing training and development opportunities to enhance your technical skills.
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