Swim Team Leader

4 weeks ago

Chester, Cheshire, United Kingdom Sporting House Full time

Are you passionate about changing lives through learning to swim?

We are looking for a dedicated and enthusiastic individual to join our team as a Swim Team Leader.

As a Swim Team Leader, you will be responsible for supervising the safety of our swimming lesson provision, delivering lifesaving and first aid provision, and providing excellent standards of customer experience and premium facilities.

You will also be responsible for supervising the pool, supporting the teaching team, and using technology to support and engage customers.

This role is perfect for someone who is energetic, passionate, and hardworking, with a desire to make a difference in the lives of children and adults.

As a Swim Team Leader, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering high-quality swimming lessons and customer service.

We offer a range of benefits, including full training and qualification, a great annual leave package, and a bright and colourful work kit.

If you are a motivated and enthusiastic individual who is passionate about swimming and customer service, we would love to hear from you.

Duties:

  • To provide lifeguard duties for learn to swim lessons for 0-11 year olds, ranging from non-swimmers to competent swimmers
  • To plan, deliver and review high quality, themed learn to swim lessons to 3-11 years, babies and adults
  • Deliver exceptional customer care to every swimmer and family member in and out of the water
  • Ensure the safe provision of all equipment usage, storage, cleaning and maintenance
  • Complete and record electronically all relevant health and safety checks as assigned on a daily, weekly and monthly basis by the swim manager
  • To help maintain the facility to a high standard at all times by ensuring the centre is clean and safe for all users and staff
  • Demonstrate a commitment to personal development through training, observation and feedback on performance to ensure high standards of delivery
  • Be a positive role model for young people encouraging them to reach their full swimming potential
  • Deliver the swim@ experience to include servicing customer enquires, showing potential customers round the centre, driving memberships and attending regular training with the swim@ team to share best practise to ensure high standards of delivery are maintained
  • Give out award badges and certificates to celebrate swimmer's achievements
  • To abide by a code of conduct and carry out duties in accordance with all swim@ policies, including equal opportunities, safeguarding children, health and safety at work, operational procedures etc. (training provided)

Person Specification:

  • Fully funded training and qualifications provided (existing qualifications are a bonus)
  • Excellent communication and interpersonal skills
  • Customer service focused, demonstrates a determined and committed approach to quality of standards and cleanliness
  • Perseverance and patience to encourage and put people at ease
  • Energetic, passionate and hard working personality
  • Ambition for changing children's lives and making a difference
  • Reasonable swimming ability
  • Able to work in an active, energetic sporting environment
  • This role has keyholder responsibilities.

Employee Benefits:

  • Great annual leave package
  • Birthday off
  • Bright and colourful work kit
  • Discount on swimming lessons for family and friends
  • Employee recognition scheme, rewards and team events
  • Monthly staff training and collaboration
  • Multiple Training and qualification opportunities
  • Employee assistance programme

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